Good for a small company - lots of room for growth with IT maturity - Anonymous employee ICW Group Employee Review

4.0
13 Oct 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The coworkers were great. For the most part, it feels like family. There are efforts being made to mature the IT organization.

Cons

The CIO can be a little trigger-happy and makes snap decisions with projects and with personnel (random firings). It breeds mistrust. On one hand, has a vested interest in improving the IT organization. On the other hand, makes snap decisions and sometimes "cheaps out" and as a result winds up with less than what they wanted. There is a tendency to take projects quite far in, then shift priorities and cancel, which wastes the very money they're trying to save. In the time I was at the company, i put long hours into four projects - only one of them made it to Production (one even made it through UAT and was ready to train and roll).

Explore other reviews about ICW Group

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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