Recomiendo - Customer Service Representative IDEMIA Employee Review

Excellent work environment. Great internship program with speakers and activities. Great Work atmosphere. Very approachable to ask questions to superiors and management and other coworkers. I enjoyed the work I did. I love the "open door policy" when it comes to reaching out. Coworkers are amazing to work with.

Wished that the position was more technical/relevant to CS major. The initial training can be rough. First few weeks can be very confusing. The scope of responsibilities is not very clear, and they need to be learned over time. Sometimes there are scheduling gaps that can cause issues. The documentation is often lacking/outdated which can be difficult for someone who is new and does not know all the niche procedures.

Work from home and get dispatched to customer sites. Getting time off was never an issue. Peers are supportive and helpful.

Niche industry. Once you are out, it's difficult to find other work unless you know someone at a completing company. They are going through yet another merger / acquisition and letting key employees go so they are losing a lot of legacy knowledge.