Purchased OpenMarket for it's customers and laid off all engineering staff - Anonymous employee Infobip Employee Review

1.0
3 May 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The former OpenMarket employees that are still there.

Cons

Infobip bought OpenMarket on January 1, 2021, by July 01, they had released ~20% of the engineering staff, despite in their first meeting saying there would be a place for everyone currently at OpenMarket, that they wanted to expand the US teams, and that they were not going to do anything until they had understood OpenMarket's culture and what made us very successful. These were all lies! As of today they have laid off most all of the US based engineering staff, with the remaining being laid off in July. The reasoning for this, "The US Time Zone is too much for us to deal with" which is code for "If you aren't Croatian, you don't count here". Culturally Infobip is Toxic, with messenger rooms filled with racism, sexism, necrophilia jokes, and other memes that would make 4chan users blush, when brought to HR, this was dismissed, and hidden from view with a private room, while previous chat logs were deleted. If you get an offer from Infobip RUN!, though they will not be hiring any Engineering staff in the US, for those in Guadalajara, there are better companies hiring, Go there!

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Infobip Response
4y
We understand how you feel and value your point of view. We acknowledge that the changes after the acquisition process were challenging, although we have done everything possible to mitigate their impact. Unfortunately, we haven’t been able to define a site identity in the US due to time zone challenges and dependencies on EU teams where many of our core projects are being developed. After long & careful review of many options, we came to a tough decision to reduce our Engineering teams' workforce in the US. Everyone leaving the company will be treated fairly and respectfully. The severance packages have been defined by the internal policy and we will support the team members in this process. Infobip has absolutely zero tolerance and strict policies regarding discrimination, abuse, or harassment of our employees on any ground. To maintain our reputation of trust and high ethical principles, there are several options for our employees to report a concern, and one of them is the anonymous Speak Up Platform. Regarding the culture, our employees come from many backgrounds, and it is of great importance to us that all our employees feel respected and included. We have recently launched a global diversity, equity, and inclusion (DEI) initiative. We are currently undertaking a mandatory global training program for all managers and employees that will cover topics of unconscious bias, harassment & bullying, sexual harassment, and discrimination.

Explore other reviews about Infobip

5.0
10 Aug 2025
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CEO approval
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Pros

They have a great culture there

Cons

Remote work tends to lead to slower processes

1
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Infobip Response
9mo
Thank you for your review. We appreciate your positive remark on our our company culture. We are proud of the inclusive, diverse, collaborative environment that we have built and continue to nurture across all the regions and countries we work in. In terms of your feedback on remote work, flexibility is a key part of our approach and we have several types of work models designed to meet both employees and business needs, while keeping productivity and efficiency on a high level and getting the work done. Thanks again for being part of Infobip and for helping us grow stronger together.
3.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Fast moving, quick decisions, lots of freedom to innovate.

Cons

Ownership is a "friends & family" deal, and most decisions are made based on who knows who rather than business needs.

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