Great Product, Career growth opportunities amid evolving workflows - Senior Customer Success Manager Insider One Employee Review

The opportunity here is enormous, and we're building something genuinely impactful. After 10 years at Salesforce, I haven't felt this level of excitement since the early days of Salesforce Marketing Cloud. Customers are turning to us to solve real business challenges, and it's rewarding to represent a product that consistently delivers. US Management is fantastic and are FOR you. The team is scaling quickly and the wins feel like they matter. For a unicorn that has grown like crazy, this still feels like a startup.

My only con is travel is booked by someone else, and I like to travel a certain way so there is a constant back and forth that just feels like a waste of time.

1. The product demos well and, on paper, includes many features enterprise brands are looking for across personalization, lifecycle marketing, and customer engagement. 2. There are hardworking people across sales, SDR, marketing, onboarding, and support who are trying to do good work and support customers despite a challenging environment.

1. Commission is not handled in a clear or reliable way. The commission plan is not clearly written and is not consistently followed. Salespeople who close business will spend significant time disputing compensation they earned. 2. There is a noticeable gap between what is positioned during the sales process and what product, onboarding, and support teams are able to consistently deliver. This creates tension internally and disappointment for customers after signature. 3. The US sales motion is difficult due to limited client references, product gaps, and pressure to over-position capabilities in order to win deals. 4. The culture normalizes burnout and employee frustration. One comment from the CRO and co-founder during an AMA stood out: “You should want to quit Insider at least once a quarter. Once you want to quit three times a quarter, we can look at the problem.”