Poor local manager with low pay - Account Manager Insider One Employee Review

1.0
9 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Flexible working days and hours

Cons

- Local manager doesn't have power, he follows whatever C level says to do, doesn't even know how to lead the team. - Only focus on certain accounts and team members - Even gives feedback to his employees about very personal feedback instead of leading the team and being role model - No culture at all, everyone talks great culture at HQ yet local offices are boring, dull and no team activities - Only few people are center of attention - No commission and salary is very low compared to industry benchmark

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Insider One Response
2y
Thank you for bringing your concerns to our attention. We continually aim to ensure the satisfaction and well-being of our team members through competitive compensation. We are committed to reviewing and adjusting our packages to align with industry standards as part of our ongoing improvement efforts. We also have a competitive commission model, which ensures our team members earn more by demonstrating higher performance. Given your feedback on local management, we are invested in enhancing our leadership training programs to foster capable and influential leaders across all our offices. We value constructive feedback and have channels like 1-1 meetings with leaders and HR Business Partners, alongside tools like the NPS form and Instant Feedback Tool (F4E), to ensure open communication and continuous growth. We are always working towards creating a more engaging and collaborative environment in all our Insider offices. We value the diverse cultures across our offices and are committed to promoting team activities that build a sense of community and inclusivity. Our People & Experience team and Global Partners are dedicated to executing team events and bonding sessions with our leaders and other regions. Every Insider region has regular engagement activities, and we have goals to increase the frequency. You can see the previous team activities through our official Insider Instagram account, where we showcase the life at Insider: @lifeatinsider. (https://www.instagram.com/lifeatinsider/) Your feedback is crucial to our journey towards creating a better work environment. We remain open to further discussions and appreciate your contribution to enhancing our workplace experience even more.

Explore other reviews about Insider One

5.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great, friendly people who genuinely care about one another

Cons

Poorly managed, extremely disorganized, can't seem to get out of their own way. If the company was better resourced with experienced people, they'd see better results. But I don't think they want to spend on talent.

1.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. The product demos well and, on paper, includes many features enterprise brands are looking for across personalization, lifecycle marketing, and customer engagement. 2. There are hardworking people across sales, SDR, marketing, onboarding, and support who are trying to do good work and support customers despite a challenging environment.

Cons

1. Commission is not handled in a clear or reliable way. The commission plan is not clearly written and is not consistently followed. Salespeople who close business will spend significant time disputing compensation they earned. 2. There is a noticeable gap between what is positioned during the sales process and what product, onboarding, and support teams are able to consistently deliver. This creates tension internally and disappointment for customers after signature. 3. The US sales motion is difficult due to limited client references, product gaps, and pressure to over-position capabilities in order to win deals. 4. The culture normalizes burnout and employee frustration. One comment from the CRO and co-founder during an AMA stood out: “You should want to quit Insider at least once a quarter. Once you want to quit three times a quarter, we can look at the problem.”

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