Pros
I have just started so I havent got a lot to say, but what I do say is compared to my former employer (Capita)
Its a lot more confortable to work here, the people are really helpful and I feel welcome.
It is not fast paced (compared to capita) and you dont get in trouble for everything you might do wrong; you actuualy get help.
Cons
Like i said I havent been here for too long (just over 2 months) but i havent picked up anything negative as of yet.