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Intercontinental Exchange

Engaged employer

The culture sucks and the hybrid policy is hypocritical - Customer Support Intercontinental Exchange Employee Review

1.0
1 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Benefits are on the better end of moderate? I haven’t found many pros yet.

Cons

The culture is draining. New manager with no management is speaking poorly of the veteran team we’re replacing rather than trying to coach them to be better. Hybrid work is a mandatory 3 days in office. If you’re sick or taking a single vacation day that counts as one of your 2 remote days. So clearly the hybrid schedule isn’t because they’re promoting work-life balance or care about how it benefits the employee, it’s just to appease people and try to keep them from quitting. The hybrid policy is hypocritical. What do I mean by that? We just received an email that remote-first structure (by the way that doesn’t mean you’re actually remote, you’re still expected to be in office 2 days a week which is hybrid) is being eliminated and all remote-first employees will be transitioned to hybrid and expected to be in-office 3 days a week. “I understand this decision may disappoint those of you that appreciate the more remote nature of our current setup. While we’ve certainly learned a lot about how to work in a remote environment, our experience over the last year is telling us that working in an office a majority of the week has several benefits for the company as a whole - it boosts our productivity, improves the speed of our decision-making process, improves learning, and increases the quality of our work product.” Clearly stating this is what’s best for the company “as a whole” (and a disregard for those who like the flexibility) because there’s increased productivity having everyone in office together… …and yet… … half of our team is based in India. Are the positions in India going to be eliminated and brought back to the US job market since being together in an office is what’s most productive?

Explore other reviews about Intercontinental Exchange

5.0
26 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A very distinct culture of gritty, brilliant individuals. Very generous compensation. Lean org structure with access to the senior most leaders.

Cons

Not a company for those who aren't self starters. You will thrive here if you are diligent and independent.

2.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The company has good benefits and, for now, free breakfast and lunch in one building. Nice gym in HQ.

Cons

The company is very inflexible and absolutely does not tolerate remote work in any capacity. Even if you are the only member of your team in the office and could easily be remote, you will be required to be in office to take Zoom calls. In general this matches with the company's overbearing culture and "eye of sauron"- like micromanagement. Some higher executives work remotely, but they have sweetheart deals that don't apply to everyone, so if you need flexibility look elsewhere. Atlanta, even in difficult economic times, still has plenty of competition that is much more flexible than ICE. The company location is surrounded by nothing, so while JP Morgan can mandate RTO in their accessible Manhattan office, the Atlanta workers don't have it so rosy. If the company would relent on in-office it would definitely improve, but the fact that they don't leads to high turn-over and is why so many H-1Bs are present: they can't leave as easily. The company aggressively controls your time with a badge dashboard so one day you will get an email out of the blue asking you about it.

6
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