Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Intuit

      Engaged employer

      Intuit reviews

      Significant Issues Within Middle Management and Company Direction - Senior Account Manager Intuit Employee Review

      2.0
      23 Jul 2025
      Senior account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Intuit has really good benefits and great end of year time off!

      Cons

      The middle management team consistently micromanages and lacks support for their direct reports. There's a clear absence of effective leadership skills, which negatively impacts the entire team. A major concern is the constant, unstructured change in company direction. This extends to significant, unannounced alterations that directly affect sales representatives' compensation, often with zero warning until the day of implementation. This approach demonstrates a lack of respect for employees. Furthermore, management does not empower their representatives, offers no positive reinforcement, and focuses solely on negatives. The result is a cycle of redundant training sessions that do little to improve performance or morale. This lack of stable direction also impacts customer relationships. There are continuous shifts in strategy for customers, including the activation of unrequested services. This makes it incredibly difficult for representatives to effectively sell new services when existing customer issues remain unresolved.

      avatar
      Intuit Response
      10mo
      Thank you for taking the time to share your experience. We’re glad to hear you’ve found value in our benefits and time-off policies. We also recognize the concerns you’ve raised around middle management, communication, and shifting priorities. Consistency, transparency, and empowering our teams are critical to how we operate, and your feedback highlights areas where we can do better. We’re continuously working to strengthen leadership practices and improve how change is communicated and implemented across the organization. Please consider also adding your feedback via HR Connect and we’ll be sure to share it with our People Experiences team for further action. Again, we appreciate your perspective and the impact you’ve made during your time at Intuit.

      Explore other reviews about Intuit

      5.0
      27 May 2026
      Tier 2
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoyed working with Intuit because it was a fast paced environment that pushed me to grow professionally. I appreciated the strong focus on customer experience, the support from leadership, and the opportunity I had to advance into a Tier 2 role within the same season. It strengthened my communication, problem solving, and multitasking skills while allowing me to help customers during stressful situation

      Cons

      One challenge for me was feeling somewhat disconnected from upper management and operations leadership at times. Most of my direct support and communication came from my team leads, who were very hands on and helpful. I tend to work best in environments where there is strong visibility and engagement from leadership across all levels.

      2.0
      2 Jun 2026
      Product support
      Recommend
      CEO approval
      Business outlook

      Pros

      You get paid on time. Benefits: yes but you do not have time to manage these except on your own personal time.

      Cons

      Micromanagement, tedious workflows, AI metrics sites that malfunction, pressure to falsify results scorecards, lack of customers' data security, lack of tactical managerial support, multiple approvals and long escalation wait queues, no resolution authority, dismissive leadership creates hostile work environment, poaching selling-parters' customers,

      See reviews by: Helpful|Rating|Date|All
      Related searches: Intuit jobs | Intuit salaries | Intuit benefits | Intuit interviews
      Intuit reviewsIntuit Senior Account Manager reviewsIntuit review