12 Years Inflight Crewmember - In Flight Crew (Flight Attendant) JetBlue Employee Review

3.0
10 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Flight Benefits. Seniority based schedule.

Cons

JetBlue is no longer a family oriented take care of each other airline. It has outgrown this and currently has Weak Leadership. Although JetBlue supports promoting from within, they DO NOT have training or mentoring for those moving into leadership positions, e.g. flight attendant to Team Leader. Team Leaders have no lee way in gray areas or thinking outside of the box. Team Leaders are figure heads and more worried about their jobs than supporting those on their team. Pay at JetBlue is below industry standard although JetBlue expects above industry standard service. There is a reason that JetBlue did NOT win the JD Power and Associates award this year. Our new CEO from British Airways leaves a lot to be desired. Gone are the days of Dave Neeleman and Dave Barger who made JetBlue Airways. JetBlue is all about making money for our share holders and is quickly becoming just like the other legacy carriers who give mediocre service with NO attempt to deliver exemplary inflight service. JetBlue does NOT support it's inflight crewmembers in trying to make their job easier. JetBlue has too much responsibility that falls on it's inflight crewmember work group. JetBlue DOES NOT reward the inflight work group who work very hard, over and above ANY OTHER AIRINE. Currently a vote is about to take place voting in third party (Union) representation. Benefits are below industry standard which was the catalyst for the pilot work group voting in a Union a couple of years ago. Not enough profit sharing nor company match to 401k plans.

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Recommend
CEO approval
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Pros

great place to work for

Cons

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3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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