Avoid the IT department at jetBlue if you value your career - IT Manager JetBlue Employee Review

2.0
30 Oct 2013
Recommend
CEO approval
Business outlook

Pros

- Free flights - people I work with I get along well with

Cons

- Directors are still detached, selfish, and ignore recommendations from their management and experienced people, leaving those people to mop up poor decisions - A lot of managers don't escalate, let the directors walk all over them and make decisions that they know are not optimal - Certain directors (Infrastructure services) are allowed to hire people from their old companies directly into management positions that are created specifically for them and in some cases unnecessary, even if they're not qualified - Directors place unqualified people into certain positions and levels (architect) simply to say that there are career opportunities - There is high risk of retaliation when you bring concerns to your manager or Director (poor reviews without clear reasons or followup/engagement from your Crewleader) - There are no promotions. You must apply for a position, then you're not given competitive salaries, but a minimal increase based on your current salary. There's also risk of retaliation if you then refuse the promotion. - Salaries are non-competitive with local NYC market, IT is having extreme difficult acquiring talent, and talent retention is difficult. - Talent management is among the worst I've seen in any IT department, subject matter experts are now detached and have no incentive to engage in current projects and initiatives - Extreme lack of vision in the director level in terms of overall strategy, lots of money spent in the wrong places or poorly spent (Infrastructure)

Explore other reviews about JetBlue

5.0
12 Dec 2025
Recommend
CEO approval
Business outlook

Pros

The company is really nice and organized

Cons

I Did t have any

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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