Impersonal, self-service HR systems that make for a poor new employee experience - Associate Director Johnson & Johnson Employee Review

3.0
13 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Great pay and decent benefits, many of the people you interact with are down-to-earth, friendly, and care about making the world a better place through J&J's products.

Cons

Everything is "self-service," and if you're working fully remote during the pandemic, it's a nightmare to figure anything out as a new hire. You have to call various 1-800 numbers that are outsourced to call centers around the world to get basic questions answered, or dig through poorly designed "self service" websites to find questions buried inside PDFs. I had a terrible experience with a toxic manager, and had to call a 1-800 number and open "tickets" five times to request an exit interview.

Explore other reviews about Johnson & Johnson

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

High performance expectations, pay, benefits

Cons

401k match below average. This is hypothetically offset by a pension, but for those coming to JnJ late in career, higher 401k would be better.

3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The colleagues I worked with were great, friendly, helpful. Because the colleagues were great, I'd love to work there full-time, but this was a short contract.

Cons

The supervisor I was ultimately working for had never worked in digital-related products, in which I had decades of experience. He seemed to be unaware of what every colleague would be telling me (I was interviewing colleagues using a software the manager was intending to propose use for firm-wide). Both the colleagues I interviewed, and the internal technical staff I was speaking with knew the project would not function as he seemed intent on ... forcing(?) it do so. I gave him the resulting report of its users' feedback, and I was finished with my contract. He had gone through 2 other women in this same role, already. And he hired a male after me who delivered esentially the same results. Because I wasn't there, I have no idea of the dream outcome this manager attained, or switched to, later.

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