Opportunity Rich / Some Strong Mentors / Some Atypical Frustrations - Director Customer Success --> Director of Programs and Communications Knorex Employee Review

4.0
23 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Knorex is an environment where learning experiences abound. Being a dynamic tech company, you will have the opportunity to apply skills beyond your job description and expected roles in all sorts of areas, if you put yourself out there. This is a great opportunity to build unique experience, beyond the typical job description and resume fluff. Do the work at Knorex, and you will be better and more valuable. What's most impressive, though, is Knorex' ability to attract amazing people. The team I worked with at Knorex was nothing short of amazing.. at the working level, and in parts of the leadership level, the support and encouragement were phenomenal. I made friends here.. serious.. people I want to stay in touch with forever. The environment I tried to promote, and the people I worked with bought into, is an environment beyond judgment. Once you're a part of Knorex, in my opinion, you're a part of the team.. we are no longer here to judge and bestow worthiness upon each other, we're here to really help each other learn, grow, and succeed. This is true for the entire team below the director level, and true for parts of upper management.

Cons

Leadership is capable and smart.. The CEO is constantly reading, learning, and trying to improve himself, and this sets an example among the rest of the leadership team and organization. This has pros and cons, as the judgment free, supportive environment that exists mostly bottom-up is not consistent among the leadership. Expectations from the top down can be treated more like diktats and edicts, and this shifts the motivation from "wanting to win for you" to "following your orders." From a company standpoint, the exacting inflexibility may be considered a "pro," but from an employee standpoint, I classify this as a "con." The "Atypical Self-Imposed Frustrations" I allude to in the headline deal with dynamics I don't believe are healthy, or normal, in the workplace. These dynamics are no secret among the leadership, and in fact, appear to be unapologetically (or at least tacitly) accepted as a way to preserve the culture within the organization. I understand the need for some constructive tension, but some of the behavior can be classified as down-right abusive. Certain individuals (not all of them, and not all the time) seem to enjoy putting a "tor" in front of the "mentor" role, on occasion.

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Knorex Response
6y
Thank you for your feedback. There are some nuggets in there and we will need to reflect on those items. All the best to you.

Explore other reviews about Knorex

5.0
22 May 2023
Recommend
CEO approval
Business outlook

Pros

-Management truly cares about the employees. While we all work hard constantly solving problems, the leadership at Knorex will bend over backward to accommodate any personal or professional issue. -Knorex is constantly improving. From 2019 to 2023 has shown a drastic change in terms of employee culture and the "human connection" we all make. From a team that is all fully remote, we have made improvements to turn on our cameras during meetings and to actually learn about each other's life stories. -Much like the company, the platform, XPO, is constantly improving and providing immeasurable benefits for clients by integrating with cutting edge data providers and providing optimal performance for our clients.

Cons

-It can be both a blessing and a curse to try our hardest to solve the problems of our clients and customers. -It's okay for management to use PTO - it encourages the rest of us to follow suit!

1
1.0
25 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Your team members not in leadership Remote work

Cons

Leadership lacking leadership qualities Unethical and Questionable Business Practices Founders who yell and antagonize others in large calls Lack of vision for the company and how to add value without burning out top performing team members Lack of educating team on how product works, issues with product (lots of workarounds, bandaid approaches) Product-focused, not client-focused (and yet, they don’t like to receive feedback to improve product) Poor job security Everything is urgent and unproductive

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