employer cover photo
employer logo
employer logo

LanguageLine Solutions

Engaged employer

all cal interpreter - All All Interpreter LanguageLine Solutions Employee Review

1.0
23 Jun 2017
Recommend
CEO approval
Business outlook

Pros

It used to be a nice over the phone interpretation company working on a secure and clear line. Now we work on a laptop with a flaky software and constant technical issues.Very frustrating!

Cons

This new management has no clue about the interpretation business and now has no clue about the technical support needed.On top of all the interpreters do not get paid when they are put on idle time while they work on their problems.So anethical!

avatar
LanguageLine Solutions Response
8y
SPECIFIC COMPLAINT Though it was difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. Regarding your specific complaint that your company-provided laptop isn't working properly, please know that we offer the interpreter help desk as a resource to our interpreters for troubleshooting your specific issues - including technical challenges that impact your ability to receive calls. If you have any difficulty accessing this resource, please contact my office and we will remedy the situation right away. Likewise, please contact me if you would like to discuss this and any other issues you may have. I welcome the opportunity to hear more about your concerns and suggestions for improving our company. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

Explore other reviews about LanguageLine Solutions

5.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

avatar
LanguageLine Solutions Response
8mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
1.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Stay home. That's all. Nothing else.

Cons

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

avatar
LanguageLine Solutions Response
1d
Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
See reviews by: Helpful|Rating|Date|All