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LanguageLine Solutions

Engaged employer

Room for Improvement - Spanish Interpreter LanguageLine Solutions Employee Review

4.0
17 Dec 2024
Recommend
CEO approval
Business outlook

Pros

The pay is decent. You get the chance to grow as an interpreter because you are constantly learning new terminology but every single phone call pushes you to continue to grow. The systems they make you use are easy to use and don’t give technical issues.

Cons

No direct person to talk to like a manager. If you have an emergency situation come up, they want you to submit a request but they never approve it. They want you to help yourself by going to the libraries of glossaries and I believe they should give a direct line or contact to a supervisor or manager because if you’re new you’re trying your best to get better but it’s hard to do so when you have to do things by yourself.

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LanguageLine Solutions Response
1y
Thank you for sharing your detailed feedback about your experience. We're glad to hear that you find the work fulfilling and that the systems in place are user-friendly and support your growth as an interpreter. We understand the importance of having accessible support, especially when navigating challenges as a new interpreter. Your suggestion regarding direct access to a supervisor or manager is valuable, and we will share it with the appropriate teams for consideration. If you would like to provide more details, please reach out to us at interpretercommunications@languageline.com.

Explore other reviews about LanguageLine Solutions

5.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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LanguageLine Solutions Response
7mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Cons

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

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LanguageLine Solutions Response
1mo
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
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