Hard work pays off here! - Anonymous employee Lantern Employee Review

4.0
18 Nov 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

What we do from a business standpoint is really meaningful- we help people! Everyone on the team is here to make sure members who use our benefit have a positive experience with our program as they seek medical care. This is a company where you can be recognized quickly for your contributions. The leadership team values hard charging people who put in the time and effort to help the company grow. Every department is expected to hit aggressive KPIs and bring top notch performance to the table. If you are up for the task, you can get promoted quickly. Grit is a company value, and one they very much look for in people that come to work here. Overall the people are nice to work with, and everyone works hard. There are a variety of employee engagement events going on throughout the year, and hybrid schedules are an option (though not if you are hourly- which seems pretty standard in the industry). If you are a person who holds yourself to a really high standard, you will do well in this challenging environment! If you are looking for a place to punch the clock and collect a paycheck, the company will expect more from you.

Cons

Like any company that is growing this quickly, people are forced to do more with less resources. Towards the end of the year, people can get more burnt out due to the demands of the job. Professional development can be hard to see for some, and not all managers have extensive people management experience. While there is a lot of change, that can be tough for some people (especially people right out of school or who have been with really large organizations), there is still so much upside here. The company is improving over time and creating better process while improving management and company culture.

Explore other reviews about Lantern

5.0
21 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good work good company, worthwhile mission

Cons

Less people, people have multiple roles in one

1
2.0
11 Feb 2026
Recommend
CEO approval
Business outlook

Pros

• The mission is genuinely compelling and the product has potential to help members • Many talented, experienced people who care about quality and outcomes • Opportunities to move fast and learn quickly • Significant room to improve the brand and member experience if the organization commits to it

Cons

• Executive leadership sets the tone, and the culture reflects it. • Expectations are often high, but priorities and direction change frequently, creating unnecessary stress and rework. • Limited trust in the experts being hired. • Strategic thinking is not valued in practice. Leadership seems to want more hands to execute, not partners who can shape direction. • Brand is inconsistent and fragmented. Brand audits and leadership interviews were conducted, but the insights don’t translate into a clear, differentiated, member-first brand system. • The member experience feels disconnected across touchpoints. The mobile app, web portal, and website don’t align in messaging, voice, or visual design, which weakens trust and cohesion. • The organization operates reactively. Work is often driven by the latest urgent request rather than a strategic plan, making it hard to build sustained momentum.

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