Good job, not a career - Eyewear Consultant LensCrafters Employee Review

4.0
3 Oct 2014
Recommend
CEO approval
Business outlook

Pros

The store staff at the sales level are well trained and competent. They provide great moral support, seeing as sales can often be quite stressful. The company does provide good benefits to even part time associates in the form of a pair of glasses every year- which can come in handy for a broke blind college student like I was. There are great programs in place that allow full time associates to give PTO to employees in need and we do have a great donation foundation that gets low income people in the US and beyond in glasses.

Cons

A lot of the stress the sales level has is due in part to the company. Goals are often set their highest during routine slow times in the year and machines are often times neglected by the company- leaving the store to make due with faulty equipment. Overall, from the sales level, growth in the company seems obsolete until you've been there for about 8 or more years.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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