Money hungry only care about investors and not employees - Store Manager LensCrafters Employee Review

1.0
12 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Just the annual free fair

Cons

-The hours model is absolutely ridiculous. The brand does not support you if you're having a bad week in sales. Expectation is to cut as many hours as you can and pretty much have salaried leaders work themselves to exhaustion. -Most decision making is not collaborative with employees working in the field. -The leadership style is very much like a dictatorship. -There is a major disconnect with whats happening at a store level and upper management -The new in-store measurements system has gone backwards in technology -Some departments seem to be over funded( training+marketing) -This brand is not eco-friendly at all, wastes too much marketing material -Too many tracks, trainings and compliance reports and not enough time to complete as you're constantly trying to cut hours. -The expectations are ridiculous based on how resources are provided -Have to attend meetings and respond to emails on days off as many times subject will say" critical response needed".

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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