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Liberty Mutual Insurance

Engaged employer

Lots of benefits and rewards - Customer Service Specialist Liberty Mutual Insurance Employee Review

5.0
1 Jul 2011
Recommend
CEO approval
Business outlook

Pros

-PAID training to recieve your property casualty license -Incentive based pay -Clear "metrics" that you can honestly meet and exceed to get raises/promotions -Fun work environment -Holidays off/time and a half (if your day off lands on a holiday you get another day off to compensate) -Accrue time off (best way to earn vacation time, you get vacation time just for coming to work!) -Constant rewards in the form of bonuses, gift cards, vacations etc

Cons

-some sales involved though it is portrayed as a job with no sales (generate leads) -starting hours are 3pm- 11pm with one mandatory weekend day

Explore other reviews about Liberty Mutual Insurance

5.0
8 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great management, lots of support, and good foundation moving forward.

Cons

A little stress when first starting

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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