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Liberty Mutual Insurance

Engaged employer

Good company, poor department management - Claims Specialist II Liberty Mutual Insurance Employee Review

4.0
1 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent leaders/coworkers and great benefits. I love the company and what they offer to its employees, such as training and travel opportunities.

Cons

Great people but individual department management is poor. High volume workload. Metrics are reasonable to obtain but the corporate pressure is very high and you're really just a cog in the machine. Not sure if "cost related" but a lot of departments are understaffed, causing the higher workload.

Explore other reviews about Liberty Mutual Insurance

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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