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Liberty Mutual Insurance

Engaged employer

Overworked and under appreciated - Senior Customer Claims Representative Liberty Mutual Insurance Employee Review

3.0
31 Aug 2011
Recommend
CEO approval
Business outlook

Pros

1 - Pay was on par with industry. 2 - Benefits package was decent.

Cons

1 - The case load you are expected to manage is unreasonable 2 - Supervisors/Team Managers have an over inflated sense of self worth 3 - You are monitored much too rigidly - I was told I was going to the restroom to frequently 4 - Negative feedback is doled out too often and too easily while positive feedback is rare (feedback from the Supervisors/Team Managers)

Explore other reviews about Liberty Mutual Insurance

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, generous PTO, flexible in-office schedule

Cons

Honestly none, Liberty is a great place to work

1
2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

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