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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Moved on the better pastures - Gold Customer Service Representative Liberty Mutual Insurance Employee Review

      2.0
      3 Aug 2017
      Gold customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay is decent for a phone farm.

      Cons

      You'll see new hires be brought on at a higher salary than folks who've been working a year or two in same position. Management doesn't care as long as you produce numbers but if you don't produce expect heavy handed responses . You are not a person you are a number to them.

      avatar
      Liberty Mutual Insurance Response
      8y
      Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      15 May 2026
      Executive underwriter
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, generous PTO, flexible in-office schedule

      Cons

      Honestly none, Liberty is a great place to work

      1
      2.0
      24 Jun 2026
      Auto adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

      Cons

      Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

      2
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