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Liberty Mutual Insurance

Engaged employer

great company but multiple restructures of the organization causing layoffs. - Customer Service Manager Liberty Mutual Insurance Employee Review

4.0
5 Dec 2017
Recommend
CEO approval
Business outlook

Pros

high salaries good benefits profit sharing and tuition reimbursement. 401k and pension plan. pro employee

Cons

it can be a stressful environment and not a straight 9-5 job. too many systems after acquisitions and their consolidation is slow. innovation is not their strong suit. usually not the company leading with new technology or new ways of doing things. wasted tons of money implementing lean principles only to discontinue the practice. people took risks to become lean coaches only to be laid off. "they are the best of the best" but have not plan to integrate them back to the business.

Explore other reviews about Liberty Mutual Insurance

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I like that we get to use a lot of cutting edge tools.

Cons

The job title does not match what you do day to day.

1.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

1
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