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      Liberty Mutual Insurance

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      Liberty Mutual Insurance reviews

      Stress in Property - Property Claims Adjuster Liberty Mutual Insurance Employee Review

      3.0
      26 Jul 2018
      Property claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Company itself is decent, there are a lot of good departments. Some locations are run better than others.

      Cons

      Overload with more claims than you can possibly manage in a day, penalize for using OT (which leads to co workers not claiming OT they are working and managers look the other way), poor work/life balance, super high turnover, nearly impossible metrics, and highly skilled employees are not being promoted despite managers using them for resources constantly. Managers spend too much time away from their desk and their team. Morale is ignored.

      avatar
      Liberty Mutual Insurance Response
      7y
      We value our employees and strive to provide appropriate work/life balance. If you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your feedback helps make sure we address work distribution issues.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      18 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      18 Jun 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

      2
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