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Liberty Mutual Insurance

Engaged employer

A pretty good place to work and start out in Insurance industry - Customer Service Specialist Liberty Mutual Insurance Employee Review

4.0
10 Aug 2010
Recommend
CEO approval
Business outlook

Pros

-Training is beneficial to job responsibilities -Good preparation for new hires to take licensing exam and paying for the cost (so initial investment in new hire is great). - Advancement opportunities are good, better than in banking industry! - Benefits especially disability insurance is a perk (free short term and long term is very reasonable -Performance based bonuses and time off priority (like it should be! not just longevity of time on the job).

Cons

- Distance to travel (working in call center in central phoenix) to work from east valley - Management spends a lot of time in meetings and should be more available to employees. - Somewhat flexible with life balance. Needs to be a little more flexible with working moms.

Explore other reviews about Liberty Mutual Insurance

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
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