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Liberty Mutual Insurance

Engaged employer

Still learning, but things feel very outdated - Customer Service Liberty Mutual Insurance Employee Review

1.0
19 May 2025
Recommend
CEO approval
Business outlook

Pros

New office with nice view

Cons

I'm in operations and still quite new, but it’s clear that a lot of things here are old and manual. We don’t have proper systems, and when something breaks, support is slow or not available. Sometimes we need to work late or on weekends just to finish basic tasks. It feels like there’s no clear direction from the top, and a lot of teams work separately. People are nice, but it’s hard to see how things will improve.

Explore other reviews about Liberty Mutual Insurance

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture with plenty of work, diversity, slack/teams, rec rooms, plenty benifits

Cons

non that I can think of

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Liberty Mutual Insurance Response
3mo
Thank you for sharing your feedback! We're glad you're enjoying the culture and benefits at Liberty Mutual.
1.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are no pros to working here. I just thought of one, you have a chance to work remotely so you don’t have to see your toxic, incompetent manager in person every day.

Cons

Toxic, hostile culture Favoritism to the extreme 50-60 hours a week work but get paid for 40 Being forced to give your manager a 9-10 on a survey when they don’t deserve it to avoid fear of retaliation Coworkers crying and having panic attacks on a daily basis Just everything

2
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