Poor communication from management. The management team is not supportive, helpful, respectful, professional or knowledgeable. Management will push your ethical boundaries around practicing within your scope, so be prepared to advocate for yourself. The Killeen location works with mostly Tricare clients, so clinicians not credentialed with Tricare will experience very slow caseload buildup and limited referrals. Offices are small and the larger, better offices are offered to newer employees to entice them in with no regard to seniority. The office building frequently experiences HVAC issues, so don't expect a consistent office temperature. The scheduling department provides inaccurate information to clients upon intake, so be prepared to receive clients loaded with misinformation. When experiencing credentialing issues, clients are removed from a therapist's schedule immediately with no option to complete a termination session. Clients seem to be bounced around from one clinician to another with no regard for the therapeutic process. Patients experiencing insurance issues are expected to pay an outrageous out-of-pocket fee (very little of which actually goes to the clinician). The scheduling department frequently makes scheduling errors that clinicians are left to resolve on their own.
