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      Lumen

      Engaged employer

      Lumen reviews

      Operations - Senior Manager Lumen Employee Review

      2.0
      17 Sept 2025
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are good, FTO is nice to have whenever you can use it

      Cons

      Operations teams are understaffed to support workloads and metric expectation.

      avatar
      Lumen Response
      9mo
      Thank you for sharing your experience with us. We’re sorry to hear your concerns about staffing and workload within operations. Lumen is committed to exploring ways to enhance internal operations and support for teams. We appreciate your feedback, as it can help us improve, and wish you all the best as you continue on with your career.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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