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      Lumen

      Engaged employer

      Lumen reviews

      Bad Culture - Sales Development Representative (SDR) Lumen Employee Review

      2.0
      23 Sept 2025
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent Pay Range Remote Work Offered

      Cons

      Micromanagement Lots of Turnover Zero Culture Inflated Metrics, and not set up for success

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're disappointed to hear about your experience. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise.  Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. We appreciate your feedback, as it can help us improve, and thank you for being part of the team.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      23h
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      23h
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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