Time wasted and voids of leadership - Sales Lumen Employee Review

1.0
2 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Very few pros to working for this company... flexibility with remote work was great, but contributed to a lack of human connection. A lot of the people who work at Lumen are absolutely awesome, but as the company started letting many of these people leave over the past 1-2 years, something didn't feel right.

Cons

The culture isn't great, there's a lack of leadership, and the benefits have been a disappointment. It seems as if everyone is obsessed about making a number and subsequently answering to wall street. My boss intentionally got rid of me days before a multi-year anniversary so that I would be denied employer matched contributions to my retirement as well as the vast majority of an annual bonus. This boss never even bothered to meet me in person for over 8 months... Cameras are off on pretty much every call anyways, so if you want to feel like you're part of something, avoid Lumen at all costs.

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Lumen Response
8mo
Thank you for taking the time to write a review. We're sorry to hear about your experience. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We appreciate your feedback and wish you all the best as you continue on with your career.

Explore other reviews about Lumen

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

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Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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