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      Lumen

      Engaged employer

      Lumen reviews

      Decent and Stressful - Customer Service Representative (CSR) Lumen Employee Review

      3.0
      24 Nov 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      - training at the beginning - managers did seem to care

      Cons

      - barely any time to breathe after calls - more workloads from other departments dropping

      avatar
      Lumen Response
      6mo
      Thank you for sharing your thoughts. We appreciate your feedback. We know how important balance is, so we're sorry to hear that you felt overloaded. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. Great to hear that you found value in your training and leadership community. Thank you for all the time you spent at Lumen.

      Explore other reviews about Lumen

      5.0
      15 May 2026
      Data engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Culture very good people

      Cons

      Tech stack is a little shaky

      avatar
      Lumen Response
      1mo
      Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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