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      Lumen

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      too much change too fast - Senior Manager Mass Markets Lumen Employee Review

      2.0
      2 Dec 2025
      Senior manager mass markets
      Recommend
      CEO approval
      Business outlook

      Pros

      flex pto and coworkers are great for the most part. Trying to change the company vision and morale with dare to lead and now offering standard annual raises which were unheard of for years.

      Cons

      Too much change too fast. Changing so fast it can't be changed right, and they want to change all the things right now, with plenty of things missed, and unreasonable timelines. The expectation is to complete it regardless. Processes are constantly changing and people can't remember how or what to do. Do more with less and the stop lists are a joke. Nothing gets stopped they just lay people off or not back fill and expect the same work of the people that are left.

      avatar
      Lumen Response
      6mo
      Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. We recognize that your experience with change has been challenging. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for your hard work.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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