Where dreams go to die - Sales Director Lumen Employee Review

1.0
22 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good core group on my team and overlays supporting.

Cons

Executive leadership is terrible with no vision except hiring individuals who look like the CEO. They talk the talk, but do not walk the walk. Upward mobility is virtually non-existent. Comp plans change yearly making it extremely difficult for Sales to over perform.

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Lumen Response
5mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear about your time at Lumen. Great to hear that you found value in your team's core group. We're always looking to help everyone to reach their full potential. We care about being vulnerable, promoting authenticity, and empowering others to fully demonstrate trust, please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Best of luck to you in your career.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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