New broom sweeps back old dust - Rns Lumen Employee Review

1.0
4 Jul 2016
Recommend
CEO approval
Business outlook

Pros

Good Salary, benefits, flexible working (well, at one time).

Cons

New MD arrived Richard Warley who did the same role 15 years ago. His plan seems to be sack all the new talent that has been brought into the company and just focus on the people he knew when he was there before. Duh! there is a reason why someone has been in a company for 15 years... I think "stagnant water" would be the best description. Patronising, standing over your desk and public schooling you and walking around the office to check that everyone is in - x-style management of the 1970s and quite befitting of the Eton cricket lawn. On his arrival presentation he showed us a photo of two (obviously gay men) holding hands urging us to "embrace change". I am in a same sex relationship and found my identity being used as some type of business ethics class particularly insulting. Needless to say he charged through the staff getting rid of everyone who was not there 15 years ago. I am still in contact with many employees and they say it is now unbearable and the relationship with clients, staff and the MD being at an all time low. Shame - it had great promise as a UK Operation.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
19h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
19h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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