Management mishandles company - Broadband Technician Lumen Employee Review

2.0
17 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Good pay structure, lots of OT if you're looking to make extra money, not a lot of down time.

Cons

Management just plain and simple makes your life and the customer's lives a mess. Completely mismanaged and has been acknowledged as a very top heavy company.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
5d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits with remote work

Cons

Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

See reviews by: Helpful|Rating|Date|All