Manager calling on my customers after they were defined to me in the system - Strategic Account Executive Lumen Employee Review

2.0
12 Mar 2012
Recommend
CEO approval
Business outlook

Pros

Benefits Good and support roles fine--sales roles are like a rotating door.

Cons

Describe job as one where they give you a base of accounts & you're to build--base of accounts were non-existent. Didn't receive existing customers until 3 months into job & then they were ones that we had just lost business to or never could win over. Mgr also was breaking into my accounts even after they were defined to systems as mine. Worked 3 huge opportunities but they wouldn't close in early enough time for me to keep job--competitor always offering huge bonuses for business to stay with them. Went into the office every day & worked 8-10 hours per day either calling on customers or going out to meet customers--very hard to get them to allow without prior relationship.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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