Everything is about how much you can make - Customer Service Representative Lumen Employee Review

3.0
11 Jul 2012
Recommend
CEO approval
Business outlook

Pros

Benefits, Bonuses, some good supervisors. Salary is ok.

Cons

To much mandatory overtime Treated like 2 year old about time going to rest room or breaks etc Customers are not important To many reps will steal your sales to make theirs To much gossip and backbiting Don't worry about anything but how much you sell. If you are dishonest and can scam you will keep your job.

Explore other reviews about Lumen

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

avatar
Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
22h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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