Small Company Mentality - Anonymous employee Lumen Employee Review

1.0
21 Jul 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Qwest employees inherited by CenturyLink are amazing (those that haven't already left)

Cons

This is decidedly a small-company masquerading as a large corporation. There appears to be no real market plan and leadership is completely befuddled by the very large company they acquired. This is a very flat organization, so upward mobility is very limited. Salaries are much lower (15%) than like-sized technology companies and benefits are worse and more expensive. There is no career-pathing or planning-- and continuing education (at least in my department) was believed to be a "waste of time and money." Telecommuting was outlawed in my department and the Director who was put in place after the re-org had no background in our discipline-- and made no attempt to learn anything about it. Management in my department made no effort to communicate with employees during a very difficult re-org-- and in fact was/is mostly absent-- in my final 3.5 months with the company, my manager met with me 1 time to discuss my projects.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
23h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
23h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
See reviews by: Helpful|Rating|Date|All