Merger with Centurylink has taken Qwest back 40 years. - Care & Sales & Technical Consultant Lumen Employee Review

1.0
26 Sept 2012
Recommend
CEO approval
Business outlook

Pros

-Communication Workers of America fighting for workers to receive a fair median wage, benefit and better work place with much resistance from mgmt. -FCC and PUC regulated... but where are they?

Cons

-Forced to change internal systems to Centurylink's that require 5 times more manual work, losing information in the compilation thus giving false reports for exec mgmt to view. -Exec mgmt raping company financially -CTL's upper mgmt has arrogant attitude. I have heard first hand in meetings 'we took you over' you are dolng it our way, which is reinventing the wheel. -CTL has no regard for it's employee's, only those in the exec branch making $41 million each in 2011. Truly an ole boys club. -Offshore vendors used, Contractors used. They have no vested interest and do a terrible job when dealing with customer's. -They expect one pay to fit all geographic area's. Who can live on minimum wage? Do they not know that $30k annually is considered at poverty?

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
21h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
21h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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