2.0
15 Oct 2012
Current employee, more than 10 years
Denver, CO
Recommend
CEO approval
Business outlook
Pros
The majority of co-workers are hard-working and dedicated to achieving results.
Cons
The executive leadership constantly harps on the 7 unifiying principles but never puts them in to practice when it comes to the customers or employees. While constantly espousing the principle of fairness, the company has consistently cut salary, health benefits, and time-off to placate the shareholders but which has left a negative atmosphere as it relates employee satisfaction. Business decisions that impact the customer - promotions, IVR, customer experience are exclusively based on the short-term initial costs without any forward looking residual impacts and expenses.
