Constant change with conflicting direction - Manager Lumen Employee Review

3.0
10 Dec 2012
Recommend
CEO approval
Business outlook

Pros

Laid back management that trusts their employees to be professional. Business casual dress code. Convenient office location. Have some creative management and directional freedom as long as you keep the end game in mind. Great communication with corporate business and staff changes. Encouraging words and recognition for a job well done. Pay is above average for what my organization does. My VP fights for the organization but I cannot say that for the rest of the company.

Cons

Corporate management does not take the time to really understand how all of their organizations work and what they need to succeed. Network infrastructure is not stable and there are inconsistencies depending on who you talk to. Poor communication with IT infrastructure roll outs and pushes. Ensuring the right people are recognized for a good job. Too many managers that don't follow their leadership and cause friction between groups that stops the progress.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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