Overall, pretty good company. - Anonymous employee Lumen Employee Review

4.0
14 Mar 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Joined company when Qwest Communications. Typical fortune 500 environment, internal restructuring every few years. Opportunities to advance if you keep your ears open and are willing to move. I worked for the enterprise business unit (based in Denver). If you wanted upward mobility, in many cases you would have to move there (not always, but depended on your position). 3rd largest telco, good product sets, upgrading internal support systems for sales professionals. Using Salesforce and Miller Heiman sales training. Competent product management and support. Not a bad place to work.

Cons

Left company after the acquisition (Centurylink acquired Qwest). Centurylink CEO came up through the ranks as accountant, CFO, then CEO. Very numbers driven. Research revealed same MO when acquiring other companies; SOP for first year, then downsize workforce and rebalance salaries, reorg. Not saying that's not a good approach for overall business, but employees need to beware and be positioned well.

Explore other reviews about Lumen

5.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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