Within worst companies to work for. - Senior Network Engineer Lumen Employee Review

1.0
27 Nov 2019
Recommend
CEO approval
Business outlook

Pros

They advertise a nice benefit package but it's all fluff if you compare it to their competitors

Cons

They cut increases, bonuses, basically everything including their human resource. 401k match it's a joke. They say they are a competitor to Verizon and att ... Verizon and ATT have way way better pay and benefits. And you'd be lucky if you are allowed to use your earned PTO. They should better screen for managers who have an understanding of being ethical!

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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