Upper management out of touch with the customers and the front end workers. Abuses customers and employees run and run - NOHD SSC Lumen Employee Review

Micro managed at all levels. Your tone of voice is even judged and monitored. High pressure sales tactics. When customers have problems with accounts that are easily solved given a bit of time that time is not given. Thus leaving the customers without their problems solved. If you have ever had the desire to experience abuse and anxiety here is your chance. It will just be a matter of time.