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      Lumen

      Engaged employer

      Lumen reviews

      Not bad - Account Director Lumen Employee Review

      4.0
      13 Aug 2021
      Account director
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good medical plan and people within the company are nice

      Cons

      Too many systems and complicated processes after M&A which takes years to consolidate together

      avatar
      Lumen Response
      4y
      Thank you for taking the time to leave us a review. We have confidence in our leadership team and their ability to drive positive change throughout the company to help us maintain our position as an industry leader. We are glad to see you have been able to take advantage of the robust benefits program we are proud to offer to our employees.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      5d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      5d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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