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      Lumen

      Engaged employer

      Lumen reviews

      Many constant changes working here - Team Administrator Lumen Employee Review

      4.0
      23 Aug 2021
      Team administrator
      Recommend
      CEO approval
      Business outlook

      Pros

      - Decent salary - Immediate team is excellent to work with - Remote work - Good work life balance

      Cons

      - Upper management is very focused on money -- to a degree where it seems that reinvestment is only for "the business" and does not seem to reinvest in employees. - They have eliminated annual raises. Raises are only given if your manager feels that you have gone "above and beyond and solved a business problem"...which due to the reasons listed below are next to impossible to do. - Very fast paced and stressful - Understaffed because upper management doesn't want to hire more people to support the workload...and the need is THERE.

      avatar
      Lumen Response
      4y
      Thank you for taking the time to leave us a review. We have built an equitable, pay-for-performance compensation plan, where our employees are rewarded for their results. Our Compensation team regularly conducts market reviews to ensure Lumen pay is market competitive, and even offers accelerated commission programs for our sales roles. We are glad to see you enjoy the people you work with and recommend Lumen as a place to work.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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