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      Lumen

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      Lumen reviews

      Toxic HR Culture - Human Resources Lumen Employee Review

      1.0
      12 Sept 2021
      Human resources
      Recommend
      CEO approval
      Business outlook

      Pros

      None to share after seeing the culture on week 2 of employment until I was done 10 months later.

      Cons

      An HR culture (promoted by the CHRO) of backstabbing, gossiping, lack of accountability, and finger pointing. Unhealthy competition, not for being the best, but rather for tearing down others. Unless you are willing to play into the toxic environment, you will be expendable regardless of your work product. Sharing concerns to the wrong leaders, including corporate council and business integrity dept, will lead to you having a target on your back. HR would never allow this behavior in the other areas of the company but enjoy it within the HR Dept.

      avatar
      Lumen Response
      4y
      Thank you for taking the time to leave us a review. We believe our employees are our most valuable asset, and we will continue to work hard towards providing a great employment experience for everyone. We are disappointed to see you did not enjoy your experience working here.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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