2015 - Getting worse - Sales Lumen Employee Review

2.0
20 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Cloud, undoubtedly one of the best IaaS providers globally, massively invested in Cloud. Exceptional CTO and some good direction. Everyone that arrives cannot believe the capability but quickly realize major challenges working internally. Good pension contribution, very good idea company credit card for expenses, always very prompt reimbursement of personal expenses.

Cons

In the past 4 years not one new sales person has been paid the commission their are due (not even close). If you don't believe ask someone who has worked there. Quoting big OTB's but 50% realistic. 70% ++ staff turnover, attitude now is not to try resolve the issues with the business model, but flood with sales people, some will work many won't.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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