Disorganized company with Great benefits - Customer Care Manager Lumen Employee Review

Company is actually several smaller purchased companies in disguise. Lumen (formerly Centurylink) purchased several companies (Qwest, Level3, and GlobalCrossing to name a few) and instead of shifting to a new system for organization of data, they've build rudimentary "bridges" between the various systems utilized by the old companies to try and make it all work the same. Lots of issues arose from these bridges, and it's difficult to explain to an external customer that the chaos of our internal organization was occasionally the cause of their issues and delays.