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      Lumen

      Engaged employer

      Lumen reviews

      Sinking Ship - Repair Operations Agent Lumen Employee Review

      2.0
      2 Jul 2024
      Repair operations agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Honestly nothing else

      Cons

      Hiring freeze since November of 2023, we are currently severely understaffed and extremely over worked. We are currently in our busy season and have 60% less employees then last year. I see no end to this hiring freeze they have been dragging it on and on for almost a year. I am doing 5x the usual amount of work for the same pay. Don’t get me started on CEO Kate, when an organization is ran this poorly they say “a fish rots from the head” but saying that in this situation would be an insult to the fish.

      avatar
      Lumen Response
      1y
      Thank you for sharing your thoughts. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for all that you do at Lumen!

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      23h
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      23h
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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