Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged employer

      Lumen reviews

      It's a good entry level - Customer Success Specialist Lumen Employee Review

      4.0
      9 Jan 2025
      Customer success specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      it's a good entry level position

      Cons

      you can get paid way more somewhere else and actually have annually salary increase

      avatar
      Lumen Response
      1y
      Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We wish you all the best with the next step in your career!

      Explore other reviews about Lumen

      5.0
      23 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      3 Jul 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      Lumen reviewsLumen Customer Success Specialist reviewsLumen review